Technical Service Manager-Personal Care, NJ (BH 870)

Our client, a global specialty chemical company, is seeking a Technical Service Manager in the Personal Care market for their New Jersey office. The best fit will be someone who is currently working in sales, technical service or applications in the personal care market.

Position Summary:

This position provides technical support for the sales team in alignment with the overall strategy.  This position helps to create a seamless interface between R&D, Marketing and Sales, by working closely with all functions, enabling excellent collaboration and service for their customers.

Responsibilities:

  • Works closely with North American sales team to develop and grow sales in the region
  • Develops close relationships with key customers through excellent technical support
  • Provides regular training to the sales team on new and existing products, value propositions, features, performance data, applications, market trends and competitor differentiation.
  • Visits customers to assist with product launches, trend presentations, market intelligence and unmet needs gathering
  • Provides timely feedback to the marketing, technical and sales teams as appropriate
  • Works closely with marketing and technical teams to provide commercial feedback through new product or data launch process, ensuring successful product launch and outstanding sales tools for promotion
  • Delivers web based training to user groups to support organizational adoption
  • Responsible for the frontline resource for technical questions from customers, driving customer projects and sampling activity
  • Helps to document best practices
  • Actively participates in industry meetings to develop connections and increase Company visibility
  • As needed, provide formulation or project assistance in the laboratory

Requirements:

  • BS Degree in Chemistry, Chemical Engineering or Biochemistry
  • 3 years proven track record in a commercial role in the personal care industry
  • Demonstrated technical proficiency in personal care applications
  • Strong leadership skills with the ability to influence others
  • Excellent presentation, communication and organization skills
  • Willingness to travel at least 25%

Education:

  • BS Degree in Chemistry, Chemical Engineering or Biochemistry

Compensation:

Competitive base salary plus commission

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